SHIPPING POLICY

SHIPPING POLICY

1. Shipping Destinations
We currently ship orders to [the contiguous United States]. For international orders, additional customs duties and taxes may apply and are the responsibility of the recipient.

2. Processing & Delivery Times

• Order Processing: Orders placed on business days are processed within [1-2] business days.

• Transit Times: Delivery times depend on your chosen shipping method and destination. Standard shipping typically takes [5-7 business days].

• Total Estimated Time: Please allow [7-14 business days] from the order date for delivery.

• All timeframes are estimates. Delays may occur due to holidays, weather, or carrier issues.

3. Shipping Costs
Shipping costs are calculated based on product weight, dimensions, and destination, and are displayed at checkout.

4. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package.

5. Shipping Issues

• If your tracking shows "Delivered" but you have not received the package, please check around your residence and with neighbors or building management first, then contact your local post office or carrier promptly.

• For items damaged during shipping, please refer to our Return Policy for a replacement or refund. We recommend inspecting packages for visible damage before accepting delivery.

Company Name: Katokatana Limited
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong.